RETURN & REFUND POLICY

Last updated: September 12, 2026

At Vape & Toys Store, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

• In the same condition in which you received it

• Unused and unworn

• In its original packaging

• Complete with all tags, accessories and components

• Accompanied by a receipt or other proof of purchase

To request a return, please contact us at contact@vapetoysstore.co.uk before sending your item back.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items returned without contacting us first may not be accepted.

Please do not send returns to our address until you have received return instructions from us.

CHANGE-OF-MIND RETURNS

You may request a change-of-mind return within 30 days of receiving your order, subject to the eligibility requirements stated above.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the return shipping costs.

Under UK consumer law, you also have the right to cancel most online orders within 14 days of receiving them. After notifying us of your cancellation, you must return the goods within the following 14 days.

Where legally required, we will also refund the cost of our standard delivery service. Any additional amount paid for express, premium or enhanced delivery will not be refunded beyond the cost of standard delivery.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is defective, damaged, not as described or if you receive the wrong item, contact us as soon as possible at contact@vapetoysstore.co.uk.

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

We will review the issue and arrange an appropriate solution, which may include a refund, replacement or repair in accordance with your statutory rights.

Where an item is confirmed to be faulty, damaged, incorrect or not as described, Vape & Toys Store will cover reasonable return shipping costs.

NON-RETURNABLE ITEMS

Certain products cannot be returned unless they are faulty, damaged or not as described. These may include:

• Opened or used vaping products

• Opened e-liquids

• Products with broken hygiene or security seals

• Items that cannot be returned for health or hygiene reasons once opened

• Personalised or custom-made products

• Perishable goods

• Hazardous materials, flammable liquids or gases

• Gift cards

Please contact us before returning an item if you are unsure whether it is eligible.

Nothing in this policy limits your legal rights concerning goods that are faulty, damaged, incorrectly supplied or not as described.

SALE ITEMS

Sale items may be returned in accordance with this policy unless they are clearly marked as final sale and the law permits the restriction.

Your statutory rights still apply to sale items that are faulty, damaged or not as described.

EXCHANGES

The fastest way to receive a different item is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.

If you received a faulty, damaged or incorrect item, please contact us before placing another order.

REFUNDS

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Refunds will not be restricted to store credit unless you specifically agree to receive store credit.

We will normally process an approved refund within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable.

Your bank or payment provider may require additional time to process and display the refund in your account.

We may make a reasonable deduction from the refund if the value of an item has been reduced because it was handled beyond what would reasonably be permitted when inspecting it in a physical shop.

CANCELLED ORDERS

If you wish to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has been processed or dispatched. If it has already been dispatched, you may request a return after receiving it, subject to this policy.

CONTACT US

For return or refund questions, please contact:

Vape & Toys Store
25 County Road
Liverpool
L4 3QA
United Kingdom

Email: contact@vapetoysstore.co.uk
Telephone: +44 7473 996139
Website: https://vapetoysstore.co.uk